COESI Policies

These policies set out the core standards of the Centre of Excellence for Sensory Impairment:


Our website is specifically designed to be as accessible as possible (albeit limited within our funding envelope as a charity) and as a priority COESI will endeavour to keep up to date with internet technology.

View our Accessibility Policies.

Linking Policy

The Centre of Excellence for Sensory Impairment website includes links to many external websites. These links are provided to give users quick access to high quality and impartial information on local and national sensory impairment services, equipment and adaptations.

View our Linking Policy

Equal Opportunities

COESI recognises that certain groups and individuals in society are disadvantaged because of discrimination as a result of age, race, colour, nationality, belief, religion, sexual orientation, gender, marital status, physical or mental disability, HIV status, or class.

We will do everything we can to challenge prejudice and discrimination and promote equality.

We will work to ensure we all have an anti-discriminatory environment, and we will take appropriate action wherever instances of discrimination and harassment occur, in the delivery of services and in the course of employment.

PDF Equal Opportunities Policy

COESI Charter

Our aim is to improve the customer experience when accessing services.

The COESI Charter is a statement of the standards of customer service the member organisations of the COESI Consortium will provide individually and through the Centre of Excellence.

View our COESI Charter.

COESI Environmental Policy

The Green Business Commitment

We care passionately about the environment and do our very best at all times to deliver truly eco-friendly green office services.

COESI has an environmental policy which covers our office and the way we do business.

We are always striving to enhance and expand on this policy.

We are now recycling batteries using

View our Environmental Policy.


The COESI Consortium members are committed to data protection and each organisation has its own data protection policy.

By December 2011 COESI will be independently registered with the Information Commissioners Office (ICO), the UK's independent authority set up to promote access to official information and to protect personal information.

We would assure you of the absolute privacy of your details at all times – 

which will never be passed on, or marketed to any other parties.

View our Confidentiality Policy.


Privacy Policy

What this privacy policy covers?


In accordance with the Data Protection Act our policy gives you information about how COESI treats personal information received from web site visitors.


What is personal information?


Personal information is defined as information about you that is personally identifiable such as your title, name, address, email address and phone number.


The only time we'll use your details for any other purpose than those listed is to email you from time to time about our services. However we will only do so if you have given us permission to do so, having opted-in on one of the data collection forms.


We respect your privacy and will not rent, sell or share personal information about you with other people or non-affiliated companies.

View the full COESI Privacy Policy.  

In addition we have other policies including Recruitment, Safeguarding Adults and Children, Complaints, and Health and Safety.