Hearing Impairment

If you are deaf or hard of hearing, or need information on services for people with sensory impairments, or you are a carer, family member or health or social care professional, this website will help you to find what you need.

1. Local services in Croydon - Centre of Excellence members

2. Croydon Statutory services for people with Hearing Impairment

3. Croydon Health Services for people with Hearing Impairment

4. Centre of Excellence Consortium member services

5. Other community organisations in Croydon

6. National organisations for people with Hearing Impairment

7. Useful other national organisations and websites


1. Local services in Croydon - Centre of Excellence members 

Croydon Hearing Resource Centre (CHRC)

Phone:   020 8686 0049

Minicom:   020 8760 0096         





Croydon Hearing Resource Centre

Summit House

50 Wandle Road

Croydon CR0 1DF


Go to the Hearing Resource Centre page for more information.


Services provided by CHRC in Croydon:

  • Resource centre,
  • Equipment display,
  • Hearing Aids support – batteries and re-tubing,
  • Hearing Assessments,
  • Advice and information on the POP bus,
  • Home adaptations – loops and flashing door bells etc.,
  • Hearing screenings,
  • Information on local social groups and lip-reading classes.

Croydon Deaf Children’s Society (CDCS)

Affiliated to the National Deaf Children’s Society

Phone/Text:  07951 611 190


@:   info@croydondeafchildren.org.uk


Address – same as CHRC above

If you are having difficulty accessing a member of CDCS, Croydon Hearing Resource Centre will be happy to take messages

Services provided by CDCS in Croydon:

  • Advice, information and advocacy support,
  • Services to help deaf children and young people aged from 0 to 25 years and their families,
  • Holiday play schemes.

CDCS also provides a link with statutory services and a range of other voluntary support groups including the charities Physical and Able Bodied (Phab), and the Royal Association for the Deaf (RAD).


Croydon Lip Reading Group

020 661 2107      or      Email: Judymorgan1@hotmail.co.uk for Monday pm classes

Tel:01892 520016  or 0776 8770543  or   Email: camp_jean@yahoo.co.uk for Wednesday am classes

The group offers classes in lip reading to help people with hearing impairments to improve their communication skills, and for family members, social contacts and people in the workplace. 

Classes are held at The Smitham CALAT Centre, Malcolm Road, Coulsdon, CR5 2DB

Free parking on site is available.

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2. Croydon Statutory services for people with Hearing Impairment 


Croydon Council

Taberner House, Park Lane, Croydon CR9 3JS

Croydon Young People and Learners Department

Tel: 020 8726 6400 


Education – Croydon Children’s Trust - children’s services and further education

Direct website link: www.croydon.gov.uk



Department for Adult Services and Housing

Tel: 020 8726 6500 – for the Sensory Impairment Team - Deaf, Hard of Hearing and deaf/blind services

Direct website link - www.croydon.gov.uk


Tel: 020 8726 6500 for Community Occupational Therapists (OT) service for older people /people with physical disabilities.



Travel services

Tel: 020 8726 7100     @: travel.service@croydon.gov.uk

Croydon Council Travel services deal with applications and queries relating to taxicards, blue badges and the freedom pass.

Travel services team, Taberner House, 5th floor, north east quadrant, Park Lane, Croydon CR9 3JS

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3. Croydon Health Services for people with Hearing Impairment 

Crystal Centre

Tel: 020 8274 6850 

For Children’s medical and sensory impairment services including:  Children’s audiology, speech therapy and other therapies including Paediatric Occupational Therapy

Crystal Centre, 47 St James’s Road, Croydon, CR0 2UR



Croydon University Hospital

Tel: 020 8401 3000      www.croydonhealthservices.nhs.uk

Adult Audiology services – Acute hospital services plus 24 hour Accident & Emergency Dept

Croydon University Hospital, 30 London Road, Croydon, CR7 7YE


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4. Centre of Excellence Consortium member services 

Going For Independence (GFI)

Phone:  01287 204204

Helpline:  0800 612 8909

Text Relay:  18001 0800 612 8909


@:  info@goingforindependence.org

32 Marshall Drive,
TS12 2RD.

Services provided by GFI include:

  • Helpline,
  • Information and advice on Equipment, Telecare  and Adaptations,
  • Independent Living information,
  • Local service information,
  • Talks given to groups about equipment,
  • Selling small items of Equipment.

Croydon Disability Forum

Phone:  020 8686 0049

: 020 8760 0096



Summit House

50 Wandle Road, Croydon CR0 1DF


Services provided by CDF in Croydon:

  • Forum for members,
  • Bi-monthly meetings,
  • Newsletter,
  • Representation at consultative groups,
  • Training and support on DDA,
  • Projects.

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5. Other community organisations in Croydon and nearby 

Age UK Croydon

: 020 868 5450   and  020 8253 6181          www.ageconcerncroydon.org.uk


For Also on www.ageuk.org.uk

Age UK Croydon, 2 Katharine Street, Croydon CR0 1NX

@:  aukc@ageukcroydon.org.uk

Croydon Carers Information Service

Tel:  020 8649 9339                      www.carersinfo.org.uk


The Carers’ Information Service, Courtyard House, 1d Church Road, Croydon CR0 1SG


@:  info@carersinfo.org.uk

Croydon Crossroads for carers

Tel: 020 8688 4499           www.croydoncrossroads.org.uk

Local charity providing support for carers.

Crossroads Care Croydon, 410 Brighton Road, South Croydon CR2 6AN

(CAB) Citizens Advice Bureau



Addington CAB 1

Tel:    01689 846890   and  01689 845105

Macmillan Project-  Advice service for cancer patients and their carers who live or who are being treated in Croydon.

Tel:    01689 808135    and  01689 845105

Both located at Overbury Crescent, New Addington, Croydon CR0 0LR

Thornton Heath CAB and Welfare Benefits Project, Strand House, Zion Road, Thornton Heath, Croydon CR7 8RG

Tel:  020 8684 2236  and   020 8683 5204

Disability Croydon

Tel:   020 8684 5538            www.disabilitycroydon.org.uk

@:   info@disabilitycroydon.org.uk 

Advocacy Service                                         

Tel: 020 8684 5538     @:  advocacy@disabilitycroydon.org.uk 

Direct Payments Support Service only

Tel: 020 8684 5538      @:  directpayments@disabilitycroydon.org.uk 

DisabilityCroydon, Room 2.07, Strand House, Zion Road, Thornton Heath, Surrey CR7 8RG

Croydon BME Forum

www.bmeforum.org              Tel:  020 8684 3719

Croydon BME Forum is the umbrella organisation of Croydon's Black and Minority Ethnic voluntary and community sector; engaging people, building capacity, and promoting equality and cohesion.

@ :   info@bmeforum.org

Croydon Neighbourhood Care Association (CNCA)


: 020 8662 1000   and  020 8253 6181

The support organisation for neighbourhood care centres in Croydon.

CNCA ,Central Hall, Davidson Lodge, Freemason’s Road, Croydon CR0 6PD



POP bus in Croydon :

CNCA runs the POP bus mobile service which brings specialist advisors to various venues in Croydon, offering information and advice on benefits, healthy lifestyles and any other issues affecting all people. 

For more information phone CNCA  - Tel:   020 8654 4440   or link to the POP website www.croydonpop.org.uk 

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Guildford Hard of Hearing / Deaf Social Club

http://tribalvillages.org/deaf/social                   Email @  GuildfordHoH-social@yahoo.com

For more information go to www.hearinglink.org/connect

The club meets monthly, from 6.30 pm on the last Wednesday of each month at the Castle Lounge, upstairs in The Keep, Castle Street, Guildford Surrey GU1 3UW.


6. National organisations for people with Hearing Impairment 

Action on Hearing Loss (formally RNID)

Action on Hearing Loss (formally named RNID) is the largest charity representing over 10 million deaf and hard of hearing people in the UK.  They provide support for people with hearing loss and tinnitus through: day-to-day care for people who are deaf and have additional needs; information, advice and support for people with a hearing loss, including hearing aid support; communication services and training; equipment catalogue and online shop; campaign to change public policy around hearing loss issues; support research into an eventual cure for hearing loss and tinnitus.  They have a number of regional offices and local projects across the UK.

Information line : 0808 808 0123 (freephone)     Textphone: 0808 808 9000 (freephone)

SMS: 0780 0000 360                                            @: informationline@hearingloss.org.uk

Tinnitus Line:

Telephone: 0808 808 6666 (freephone)              Textphone: 0808 808 0007 (freephone)

SMS: 0780 0000 360                                            @: tinnitushelpline@hearingloss.org.uk 



www.royaldeaf.org.uk              Tel: 0845 688 2525            Minicom: 0845 699 2527

RAD (Royal Association for Deaf People) is a Deaf led organisation, promoting the welfare and interests of Deaf people. Deaf people should receive the same access and opportunities as hearing people. RAD mainly supports Deaf people whose first or preferred language is British Sign Language (BSL) but also works with people with all forms of deafness including those who are hard of hearing, deafened, or deafblind.

@ : info@royaldeaf.org.uk



Tel:  020 7490 8656           Minicom:    020 7490 8656             www.ndcs.org.uk

National Deaf Children’s Society (NDCS) is the national charity dedicated to creating a world without barriers for deaf children and young people.

The NDCS provides support, advice, information, equipment, advocacy and courses on education, health and benefits for deaf children, their families and professionals.

: ndcs@ndcs.org.uk

Free Helpline  0808 800 8880              Helpline Minicom  0808 800 8880  

@ : helpline@ndcs.org.uk


Shape Tickets

www.shapearts.org.uk                Tel:  0845 521 3457     Minicom: 020 7424 7368

Shape Tickets is a ticket scheme to help deaf and other disabled people visit a wide range of arts and entertainment events across London, often at reduced prices and with no booking fees. If you are unable to get to the venue on your own, you can book an access assistant who can take you from your home to the event, attend it with you, and return you back home afterwards at no extra cost to you.


British Deaf Association (BDA)

www.bda.org.uk           Tel:  02476 550936           Textphone: 02476 550393

The BDA is the largest Deaf organisation in the UK that is run by Deaf people, representing the Sign Language community, which is united by shared experiences, history and, most importantly, by British Sign Language (BSL).


Head Office , 10th Floor, Coventry Point, Market Way, Coventry, CV1 1EA

:   bda@bda.org.uk  



Tel: 0845 127 0066          Textphone 0845 127 0062        www.sense.org.uk            

Sense is the leading national charity that supports and campaigns for children and adults who are deafblind

: info@sense.org.uk


Deafblind UK

Tel: 0800 132 320 for both voice and text calls       www.deafblind.org.uk

Deafblind UK is a national charity which provides a wide range of services for deafblind adults and their carers and campaigns on their behalf.


Hearing Dogs

www.hearingdogs.org.uk           Tel: 01844 348 100 (voice and minicom)

Hearing Dogs is the British charity that trains and places dogs with persons who are deaf or hard of hearing - offering greater independence, confidence and security to deaf people

@ ; info@hearingdogs.org.uk





Information about Deaf people and British Sign Language - BSL


National Deaf Services


National Deaf Services provides a range of comprehensive mental health services for deaf adults, children and their families.

The Adult Deaf Services covers London and the southern third of England: 

Tel: 020 8675 2100             Mob: 07766 257 846 (9am to 5pm)    Minicom: 020 8675 2200  

@ : oldchurch@swlstg-tr.nhs.uk

The Child Deaf and Family Service is national, covering the whole of the UK:

Tel: 020 8682 6860             Mob: 07717 571 857                          Minicom: 020 8682 6909

@: cornerhouse@swlstg-tr.nhs.uk

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7. Useful other national organisations and websites 


www.dlf.org.uk         Tel: Helpline   0845 130 9177    helpline@dlf.org.uk

The Disabled Living Foundation (DLF) is a national charity providing independent advice on mobility aids, disability aids, and daily living equipment. For information on where you can buy or hire daily living equipment and sources of funding.  Offices and Independent living Centre at 380-384 Harrow Road, London W9 2HU.

DLF Equipment websites

www.livingmadeeasy.org.uk     – a website showcasing a wide range of equipment for independent living

www.allaboutequipment.org.uk – other information you may need to know about equipment


www.ricability.org.uk        Tel: 020 7427 2460              Textphone: 020 7427 2469  

Ricability is an independent consumer research charity providing free, practical and unbiased reports for older and disabled people.

Ricability, Unit G03, The Wenlock Business Centre, 50-52 Wharf Road, London N1 7EU

@: mail@ricability.org.uk


www.remap.org.uk           Tel: 0845 1300 456

Remap works through a nationwide network of dedicated volunteer experts who use their ingenuity and skills to tailor- make items of equipment to help people with disabilities to achieve much-desired independence in some aspect of their lives, or to enjoy leisure opportunities previously closed to them.

Disabled Go


For online information about all kinds of places in your area - hotels, restaurants, colleges, tourist attractions, libraries, hospitals, leisure centres etc - the list goes on!

ODI - the Office for Disability Issues


The Office for Disability Issues (ODI) is a cross-government organisation that works with government departments, disabled people and a wide range of external groups. The ODI leads the government’s vision of achieving equality for disabled people, believing that disabled people should have the same choices and opportunities as non disabled people.  

Office for Disability Issues, Caxton House, 6-12 Tothill Street, London SW1H 9NA




Directgov is the UK government's digital service for people in England and Wales. It delivers information and practical advice about public services, bringing them all together in one place. You can access Directgov on the web or on your mobile.

NHS Choices


NHS Choices is the online 'front door' to the NHS. It is the country's biggest health website and gives all the information you need to make choices about your health- including deafness, deafblindness and partial deafness.

NHS Direct


Website of the NHS Direct health advice and information service.

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